1. Information we collect

Account info (name, email, Discord ID)
Billing info (processed by PCI-compliant partners)
Server logs (IP, timestamps, actions)
Support conversations

2. How we use your data

Provide and maintain hosting services
Process payments and invoices
Respond to support requests
Prevent fraud and abuse
Comply with legal obligations

3. Data sharing

We do not sell your data. We share information only with:

Payment processors (for billing)
Law enforcement (when legally required)
Service providers essential to operations

4. Data retention

Account data is retained while your account is active and for up to 12 months after closure, unless legally required longer.

5. Your rights

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion (subject to legal retention)
Export your data

6. Cookies

Our website uses essential cookies for authentication and preferences. We do not use third-party advertising cookies.

7. Security

We use industry-standard encryption, firewalls, and access controls to protect your data. No system is 100% secure — report incidents to our support team.

8. Children

Our services are not directed to children under 13. We do not knowingly collect data from them.

9. Changes

We may update this policy. Material changes will be announced via Discord and email.

10. Contact

Privacy questions? Contact us via Discord or the Contact page.